FAQ
Lilit&Co Frequently Asked Questions (FAQs)
Last updated: [Current Date, e.g., August 24, 2025]
Welcome to Lilit&Co! We've put together this list of frequently asked questions to help you find answers quickly. As most of our orders are domestic, we've highlighted information relevant to our local customers. If you can't find what you're looking for, please don't hesitate to contact us.
1. Ordering & Products
Q: What types of hijabs does Lilit&Co offer?
A: Lilit&Co specializes in a diverse range of hijabs, including [e.g., premium chiffon, jersey, modal, satin, instant hijabs]. We aim to provide a variety of fabrics, colors, and styles to suit every occasion and personal preference.
Q: How do I choose the right hijab fabric?
A: The best fabric depends on your needs!
Chiffon: Lightweight, elegant, often used for formal occasions.
Jersey: Soft, stretchy, comfortable for everyday wear, minimal pinning.
Modal: Breathable, soft, drapes beautifully, great for all seasons.
Satin: Luxurious, shiny, perfect for special events. You can find detailed descriptions and styling tips on each product page to help you decide.
Q: Do you offer matching undercaps or accessories?
A: Yes, we often carry coordinating undercaps, hijab pins, and other accessories to complement your hijab purchases. Please check our "Accessories" section or look for suggestions on individual product pages.
Q: How do I care for my Lilit&Co hijabs?
A: Care instructions vary by fabric. Generally, we recommend hand washing or machine washing on a delicate cycle with cold water and mild detergent. Lay flat to dry or hang to air dry. Avoid harsh chemicals and high heat. Specific care instructions are usually provided on the product page or garment tag.
Q: Can I customize my order or request specific dimensions?
A: Currently, we offer hijabs in standard sizes as listed on our product pages. We do not offer custom sizing at this time. However, we're always open to feedback!
2. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are securely processed.
Q: Is my payment information secure?
A: Absolutely. Lilit&Co uses Shopify's secure payment gateway, which encrypts your payment details and protects your personal information. We do not store your credit card details on our servers.
3. Shipping & Delivery
Q: Where do you ship?
A: We primarily ship domestically within [Your Country/Region]. We may offer international shipping to select countries, with details available on our [Shipping Policy] page.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-3 business days.
Domestic Shipping: Estimated delivery is usually 3-7 business days after dispatch. As most of our orders are domestic, we prioritize efficient delivery within Brunei Darussalam.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor your package's journey directly on the carrier's website.
Q: What if my package is lost or damaged?
A: If your package is lost in transit or arrives damaged, please contact us immediately at bylilit.bn@gmail.com. For damaged items, please include photos. We will work with you to resolve the issue as quickly as possible. For more details, refer to our [Shipping Policy].
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unworn, unwashed, and unused items in their original condition with tags attached within 14 days of delivery. Certain items, like [specific non-returnable items, e.g., final sale items or certain accessories for hygiene], may be non-returnable. Please review our [Returns Policy] for full details and instructions on how to initiate a return.
Q: Can I exchange an item for a different color or style?
A: Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our [Returns Policy] for the step-by-step process.
Q: Who pays for return shipping?
A: Customers are generally responsible for return shipping costs, unless the item is defective or an error occurred on our part.
Q: How long does a refund take?
A: Once your return is received and inspected, we will process your refund within 7-10 business days to your original method of payment.
5. Contact Us
Q: How can I contact Lilit&Co customer service?
A: You can reach our customer service team by email at bylilit.bn@gmail.com or through our Contact Us page on the website. We aim to respond to all inquiries within 24-48 business hours